IT Support Technician
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Position Overview & Specifications
Company Description
Working with West Midlands Double Glazing is more than just a job. We go above and beyond to ensure that our staff feel like they are part of the family, rather than just a cog in the machine. Providing our staff and customers with the best experience is central to the WMDG company ethos, and a mentality that we will need you to bring to this role.
West Midlands Double Glazing Ltd is a home improvement company based in the West Midlands. We specialise in the provision of Conservatory & Orangeries solutions.
We are part of the wider West Midlands Group which also includes companies such as West Midlands Home Improvements, West Midlands Builders Merchants and West Midlands Property Developments. A total building solution for our customers.
Job Description
We have an immediate opportunity for an IT Support Technician to join our team. Due to continued growth and development of the company, we have reached a point where we need require ongoing IT Support to ensure smooth running of all operations.
The role of is very varied one. You will be the first point of contact for any IT related issues within the business…
As an IT Support Technician, some of your responsibilities will include:
- Providing support and troubleshooting for all IT related issues, from in-house software, MS Office and network issues, to business equipment such as PCs, laptops, tablets, mobile devices and printers
- Troubleshooting network and telephony faults, such as ADSL broadband issues
- Procurement of new hardware and software that would optimise business operations.
We are looking for someone who can demonstrate the following:
- Approachable personality
- Previous experience in an IT Technician or support role would be beneficial
- Comprehensive range of IT skills including hardware and software
- An individual who thrives when working and supporting a team but can be relied upon to work as an individual at all times
- Clear and confident communication skills
- Keen to learn, develop skills, and progress within this sector
- A willingness to undertake a range of tasks to support the business
- A practical Individual, able to problem-solve, takes responsibility for their actions and can achieve deadlinesCompany Description
Working with West Midlands Double Glazing is more than just a job. We go above and beyond to ensure that our staff feel like they are part of the family, rather than just a cog in the machine. Providing our staff and customers with the best experience is central to the WMDG company ethos, and a mentality that we will need you to bring to this role.
West Midlands Double Glazing Ltd is a home improvement company based in the West Midlands. We specialise in the provision of Conservatory & Orangeries solutions.
We are part of the wider West Midlands Group which also includes companies such as West Midlands Home Improvements, West Midlands Builders Merchants and West Midlands Property Developments. A total building solution for our customers.
Job Description
We have an immediate opportunity for an IT Support Technician to join our team. Due to continued growth and development of the company, we have reached a point where we need require ongoing IT Support to ensure smooth running of all operations.
The role of is very varied one. You will be the first point of contact for any IT related issues within the business…
As an IT Support Technician, some of your responsibilities will include:
* Providing support and troubleshooting for all IT related issues, from in-house software, MS Office and network issues, to business equipment such as PCs, laptops, tablets, mobile devices and printers
* Troubleshooting network and telephony faults, such as ADSL broadband issues
* Procurement of new hardware and software that would optimise business operations.
We are looking for someone who can demonstrate the following:
* Approachable personality
* Previous experience in an IT Technician or support role would be beneficial
* Comprehensive range of IT skills including hardware and software
* An individual who thrives when working and supporting a team but can be relied upon to work as an individual at all times
* Clear and confident communication skills
* Keen to learn, develop skills, and progress within this sector
* A willingness to undertake a range of tasks to support the business
* A practical Individual, able to problem-solve, takes responsibility for their actions and can achieve deadlines
Job Type: Full-time
Salary: £27,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: ITST-2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Support Technician roles across West Midlands Double Glazing Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £27,000 - £27,000 bracket, including retirement vesting and health parity.
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