1 - Senior Service Desk Analyst x 2

Professional Services Information Services

Senior Service Desk Analyst x 2

Employment type: Permanent Employment basis: Full-time Salary: £29,762 - £32,411 per annum Post number: ZZ007075-1 Date published: 26 May 2023 Closing date: 10 June 2023

Interview date: 20 June 2023

The University of Portsmouth is an ambitious institution with a track record of success. One of only four universities in the south east of England to achieve a Gold rating in the Teaching Excellence Framework and ranked in the top 150 in the Times Higher Young University World Rankings.

The University of Portsmouth are looking to recruit two Senior Service Desk Analysts to join our IT Service Desk team.

Duties will include triaging and handling inbound contacts including via email, instant messaging and phone based. You will be supported by an experienced team leader, service desk manager, and team.

After initial induction, you will be expected to support the junior members of the team, handle complex queries and undertake more responsible duties within the scope of the IT Service Desk.

This role will not include direct line management, but opportunities will exist to lead the team for brief periods in the absence of the team leader.

The IT Service Desk is made up of 7 Full time Service Desk analysts, plus a Team leader. They are the first point of contact for all Staff and Students in all IT matters.

This role may suit an experienced Service Desk analyst looking to take the next step, or an existing Senior Analyst looking to develop new skills in a supportive environment.

The Service Desk is part of a large IT Department offering a broad range of services to the University. For more information on the role, please contact David Bowes at david.bowes@port.ac.uk

Before applying please check you can demonstrate or obtain a suitable right to work in the UK. If you do not have the right to work in the UK, please note our offer of employment is conditional upon you obtaining it.

Anonymous shortlisting will be carried out for this role as part of our commitment to equality and diversity, ensuring a fair and consistent approach to recruitment. Personal details will not be disclosed to the shortlisting panel. If you’ve been asked to upload further documents, they should not contain identifying information.

We kindly ask that candidates do not send CVs or cover letters as these will not be considered.

We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from all talented people. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.

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