Apprentice IT Support Officer

We have an exciting opportunity to join the IT Services Department as an IT Apprentice. IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong. The role resides in the Desktop Services Team in the Customer Services Group in IT Services and in your role as an IT Apprentice, you will assist IT Support Officers in providing 2nd level technical support to users of the Managed Desktop Service. Full training will be provided as part of the apprenticeship.

About the apprenticeship As part of this role, you will undertake an Apprenticeship with Basingstoke ITEC, where you will complete a Level 3 Information Communications Technician Apprenticeship. For this apprenticeship, you will work within IT Services at the University in Central Oxford. As part of your apprenticeship, you will be required to attend monthly workshops with Basingstoke ITEC which will take place either virtually or in person. In total, it will take 2 years to complete all elements of the apprenticeship, with support from the Department, University, and College throughout. Becoming an apprentice at the University of Oxford is an excellent opportunity to gain practical experience and training. For more information, please visit**: https://www.apprenticeships.ox.ac.uk**
About you You will be passionate about starting your career in IT and excited about the opportunity of becoming an apprentice at the University of Oxford. You may be starting your career or you may be looking for a career change. To complete the apprenticeship, you will need to evidence passes at 9-4 or A*-C in GCSE Maths and English. To help check that you have the potential to achieve these, Basingstoke ITEC will ask you to complete a short initial assessment during the application process. There are also government residency requirements for Apprenticeship funding which the Training Provider will be able to advise on.

What we offer Our apprentices are never on their own, you will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution. Over 80% of our apprentices continue with us in the role they have been trained for after their Apprenticeship and that is just the start of their career. You will receive 38 days’ annual leave inclusive of Bank Holiday and fixed closure dates, discounted travel, an excellent contributory pension scheme, and student discount. You will also be part of the University’s annual apprenticeship awards.