Senior Functional Analyst

University Information Services (UIS) wishes to appoint a Senior Functional Analyst to join the multidisciplinary, and diverse, Teaching and Learning (T&L) Systems team, supporting the University's central T&L Systems, primarily the Moodle Virtual Learning Environment (VLE).

You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The T&L services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Text Matching (Turnitin). We consist of a Service Manager/Systems Manager, Delivery Manager, Team Leader, Functional Analysts/Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.

Our team work with academics and staff across a wide range of subjects and locations, providing T&L product specific advice (primarily VLE), system, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the system across the Institutions and Colleges of the University. You will improve the blended learning experience of students by offering guidance to academics, departmental administrators & computing officers, and provide systems advice to management and university governance groups.

During the annual VLE upgrade cycle, you will play a vital part in evaluating change (including evaluation and testing), updating help guides and advising on policy and procedures. You will be expected to ensure university policy compliance such as data retention, accessibility and GDPR in all changes evaluated.

You will play a central role in any projects to evaluate new T&L service offerings or to integrate the VLE with other systems. Your duties will include adapting teaching & learning tools to business needs, evaluating and articulating user needs, producing evaluation papers and process flow diagrams, offering advice and professional expertise around configuration, and ensuring the user's voice is considered within the service.

You will provide 2nd line helpdesk support to all-end users, ensuring assigned requests are managed according to procedures, using version control and release management standards and software. You may also be asked to perform project management and research within Teaching & Learning team projects.

Please highlight in your application, how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.

Further details are available at http://www.jobs.cam.ac.uk/job/38344

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department/institution/Faculty/School/University.

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Please quote reference VC36917 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.