Inbound Customer Service Agent
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Do you want to be a part of a team looking after a large customer base striving to give the best customer service experience. Working within a great environment with options to progress further with the company.
Salary + Bonus
Salary:£22,700 + Attendance bonus paid £375 each quarter (95% attendance) £24,200
Bonus:
Attendance Bonus: £375 per quarter
Upselling Bonus (No Sales targets/pressure) – £150 average
Working Hours:
Rotational Shift Pattern – 2 weeks
Week 1 - Monday to Friday – 9am until 5.30pm
Week 2 – Monday to Friday – 8.30am until 5.00pm
What is on offer:
- Bonus Structure
- Free parking
- 22 days’ holiday PLUS bank holidays
- Pension scheme
Key Responsibilities:
- Work as part of a team to maintain and support performance across the campaign
- Build strong relationships with customers
- Find resolutions to customer issues
- Promote the business in a professional manner
- Provide great customer service
- Take ownership for each call and reach the best possible outcome for the customer
Job Types: Full-time, Permanent
Pay: From £22,700.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Quarterly bonus
Ability to commute/relocate:
- Widnes: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: SB/TC
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Inbound Customer Service Agent roles across Uniting People's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,700 - £22,700 bracket, including retirement vesting and health parity.
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