Customer Service Call Handler
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Based within our clients vibrant Customer Service Centre the Customer Service Advisors are the first point of contact for all customers.
Working within a close fun team where each member of staff is rewarded with on-going training and fantastic career progression opportunities. You will become a product and brand expert.
Role:
- Answering customer service calls in line with company processes and procedures
- Providing customers with advice on their account
- Complaint handling
- Accurately imputing information onto computer systems
- Attending all necessary company training
What we want from you:
- To be customer focused with a proactive, can-do attitude
- We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.
- This is a telephone-based role so an excellent telephone manner
- Attention to detail and excellent spoken and written English is essential
- IT literacy
Hours: Office Hours
Start Date: June/July
Job Type: Full-time
Pay: From £24,200.00 per year
Benefits:
- Company events
- Discounted or free food
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Quarterly bonus
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Call Handler roles across Uniting People's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,200 - £24,200 bracket, including retirement vesting and health parity.
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