Customer Service Advisor

We are currently looking for an ambitious and experienced customer service advisor to join our team in Ferrybridge. This role is based at our Lubricants plant where you will join a team of 8 in supporting the Sales Managers and their Area Business Managers in delivering the sales strategy of the channel, and providing bespoke customer support in relation to orders, deliveries, invoicing and added value services. This role is office based with the potential for hybrid working after probation.

The Responsibilities for this role will include but are not limited to:

• Help to maintain customer accounts in CRM (Salsa).
• Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s.
• Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman site.
• Providing existing and prospective customers with price information on request.
• Record and gather information in relation to customer complaints ensuring all information is correctly logged.
• Assist in investigations to close out complaints.

About the Candidate:

• Demonstrate a good product knowledge for each channel and individual customers.
• Understand the customers business, order patterns, requirements and needs.
• Excellent communication skills with an ability to deal with small independent businesses and large multinational organisations.
• Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC.
• Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth.

Company Benefits:

• Enhanced Private Healthcare
• EAP
• Share Incentive Plan
• Occupational Health Assessments
• Cycle to Work Scheme
• Season Ticket Loans
• Long service holidays
• Pension Contribution up to 15%

Diversity and Inclusion

One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.

This is our vision of diversity, which is an asset for our Group as well as for the individuals who embody it. Preserving and promoting this asset is another part of being a responsible employer.

Job Type: Full-time

Salary: Up to £26,000.00 per year

Benefits:

• Company pension
• Private medical insurance

Schedule:

• Monday to Friday

Application question(s):

• Can you commute to Ferrybridge?
• Are you aligned with the advertised salary?

Work authorisation:

• United Kingdom (preferred)

Work Location: In person