Junior Desktop Support Technician

JOB OVERVIEW

2 year fixed term contract opportunity

An exciting opportunity has arisen for a highly motivated individual
to join the SaTH Digital Desktop / EndPoint Services Team on a 2 year
fixed term contract.

The successful candidates will support the Desktop / EndPoint Services
Team in the delivery of IT equipment and peripherals to Trust
departments as well as supporting the build and configuration of IT
devices i.e. iPods, iPads, iPhones, PC etc, as part of agreed
projects.

Successful candidates must have experience in problem solving /
troubleshooting skills within a computing environment, along with
experience in the installation of IT devices and peripherals. You must
have excellent communication skills with the ability to diplomatically
deal with users of a mixed IT ability.

The successful candidates will also participate in an Out of Hours
Service Desk oncall service.

MAIN DUTIES OF THE JOB

To support the IT Support and Endpoint Services team in the delivery
of IT equipment including but not exhaustive to keyboards, mice,
monitors and other IT peripherals to end users ensuring an efficient
service and therefore not impacting upon clinical and business
services.

The postholder will also support the team in the imaging of devices
including PC’s, Laptops and iOS devices to support break fix
replacements as well as agreed divisional projects, as well as asset
tagging the devices, updating the asset database and the Marvel call
logging tool. The postholder will also support issue resolution of
application and hardware issues under the guidance of the Desktop
Support Team.

The postholder will be responsible for ensuring a systematic and a
disciplined approach to problem solving, ensuring that agreed
procedures and standards are adhered to and providing a customer
centric service. The postholder will participate in the Out of Hours
Service Desk Oncall rota.

WORKING FOR YOUR ORGANISATION

The successful candidate will have the opportunity to develop new
skills and knowledge, and to be a part of many exciting and
challenging projects currently being undertaken at the Trust as part
of our Digital Transformation agenda.

You will work closely with all stakeholders and provide a robust,
proactive and resilient service on which our customers can rely upon.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

For full duties and responsibilities please refer to the attached
document entitled Job Description.