Leisure Assistant
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Position Overview & Specifications
We have an exciting opportunity for a Leisure Assistant to come and join the Spa Team at the Runnymede on Thames.
Role Responsibilities
- To welcome all visitors to the spa and deliver a high standard of customer service in keeping with the standards of a award-winning spa.
- You'll be responsible for supervising and maintaining a safe environment within our indoor and outdoor pool (seasonal) whilst communicating with our members and guests to ensure they are enjoying our facilities in a safe manner
- Hosting activities to ensure guests have the opportunity to enjoy their stay to the full
- Be guest focused, having a positive and problem solving attitude at all times
- To ensure the cleanliness and appearance of all spa areas are maintained to a high standard at all times.
You'll need to have a National Pool Lifeguard Qualification (NPLQ) or willing to undertake training, the ability to interact with our members and guests to ensure we are meeting our high standards of customer service; previous lifeguarding experience would be desirable but is not essential.
The benefits of working with us:
- 20% team member discount across Warner Leisure Hotels and Haven holidays for you, your family and friends.
- Complimentary use of the gym
- Reward & recognition schemes
- Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases
- Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure.
About the Runnymede on Thames:
Our bright and modern hotel boasts an enticing riverside restaurant, outside River Hideout restaurant, a buzzing lounge, and 180 bedrooms. Alongside an award winning spa that puts the treat in treatments, indoor & outdoor pool, a fully equipped gym and an array of outdoor activities from archery to tennis.
Excellently located just off the M25 and near Egham train station, we have a wonderful buzz, yet step outside and you’ll find peace and tranquillity directly on the banks of the River Thames.
Job Types: Full-time, Permanent
Salary: £22,152.00 per year
Benefits:
- Canteen
- Discounted or free food
- Free parking
- Gym membership
- Life insurance
- On-site gym
- On-site parking
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Egham: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (preferred)
Licence/Certification:
- NPLQ (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for Leisure Assistant roles across The Runnymede on Thames Hotel's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,152 - £22,152 bracket, including retirement vesting and health parity.
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