Operations Manager
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Position Overview & Specifications
Due to internal promotion we’re delighted to advertise a new Operations Manager role. We’re looking for a highly motivated, communicator with a proven track record in developing site/s and people to achieve.
Leadership is a large part of the Ops Manager role as such you will be responsible for welcoming new General Managers on board, supporting training and development, empowering your team to build success and share ideas. With industry experience, you will know the marketplace and use this knowledge to guide business development and create high performing teams, you will be relied upon to ensure a hands on approach to delivering the company brand identity to existing and new locations.
Key Responsibilities:-
- Support, drive, mentor and coach site management teams
- Ensure sites live and breath our Making People Happy culture
- Regular and effective communication with all colleagues in the business
- Drive KPI’s for sites
- Responsibility for the delivery of budgeted targets
- Ensure sites are working to outstanding customer service
- Accountable for ensuring compliance with Company policies and current legislation
- Knowledgeable about the market, competition, and trends
- Naturally you must also be able to travel to all existing and new sites on request
We are looking for a driven, positive and experienced Manager who embraces change and has displayed outstanding people and commercial skills.
INDHEADOFFICECandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Operations Manager roles across The Inn Collection's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,000 - £50,000 bracket, including retirement vesting and health parity.
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