FOH Service Team Members
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Position Overview & Specifications
The Good Egg Soho are looking for their next Superstar Customer Service Champions to Join the Team!
WHO THE GOOD EGG ARE:
A bright + happy team with 4 restaurants, 3 in London - two in Stoke Newington + one in Soho and then our recently opened Margate... but that doesn't stop there for those who are looking to progress as we have many more opens in the pipeline.
Started as a street food stall by friends, The Good Egg is the outcome of love of good food, sustainable thinking, honesty, hospitality + incredible people.
OUR FOOD + RESTAURANTS :
Our menus inspired by the food that we grew up eating and loving: travels to the vibrant city of Tel Aviv, afternoons spent in classic Jewish delis of North America and childhood memories of Brick Lane beigels make up a menu that we can’t quite pin-point on a map. We pride ourselves on using high quality, sustainable ingredients, which has given us a 3-star Sustainable Restaurant Trust rating.
ABOUT THE ROLE :
We’re looking for team members who are willing to learn – with piles of presence, enthusiasm and energy – to join The Good Egg team.
Our team is friendly, accommodating and understands that our guests visit our restaurant not only to eat and drink but, more importantly, they come for an experience.
Being part of our Good Egg team requires being enthusiastic about promoting the warm and generous hospitality we strive to provide + ensure service remains steady and fun not only for guests but also the front of house and kitchen teams too.
There’s lots of room to grow with the company, with positions of more responsibility opening up to the right people as we open more restaurants over the coming years.
What we offer:
Competitive salary based on experience
Company pension scheme
Cycle to work scheme
50% off at both in store at Good Egg restaurants and online retail
Our Team are: Adaptable, keen to learn all aspects of our restaurants operation + move up the ranks Fascinated by food, drink + locally sourced, sustainable produce Careful about attention to detail, organised + clean working, fast + efficient Outgoing, positive + driven Keen to work with an exciting + ambitious restaurant business that emphasises looking after its team
If you’re keen to develop your own role + become the next person we couldn’t do without, then we’d love to hear from you. Send us your CV + tell us why you’re the perfect person to join our team.
Compensation: OTE
Job Types: Full-time, Part-time
Salary: £10.42-£18.00 per day
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Health & wellbeing programme
- Store discount
Schedule:
- Flexitime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Tips
Work Location: In person
Reference ID: STGESTM
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for FOH Service Team Members roles across The Good Egg Co.'s corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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