Technical Support Officer

• Suffolk County Council, Ipswich, IP1 2BX
• £21,189 per annum (pro rata for part time)
• 37 hours per week (part time working considered)
• Permanent

We are committed to flexible working, so please read the Job and Person Profile (docx) to find out about the types of flexible working available for this role.

We welcome applications from everyone. We particularly welcome applications from people from minority ethnic and minority sexual orientation groups because they are under-represented in this Directorate.

An exciting opportunity has arisen to join Suffolk County Council (SCC) Technical Support Team as a Technical Support Officer based at Endeavour House in Ipswich.

• Would you like to work in an incredibly varied, challenging, and rewarding role?
• Are you passionate about making a positive difference to the people of Suffolk?

Your role and responsibilities

• carrying out a range of administrative and financial duties to support the Transport Strategy Officers and Flood and Water Teams
• dealing with complex customer queries
• loading planning documents into the Mastergov and Flood and Water databases
• processing Traffic Management Applications (TMA notices)
• ordering works (eg. P2P orders, insight etc.) and raising Invoices on Oracle
• receiving, recording, and issuing land drainage consents/refusal notices
• managing payments (fees, licences, contributions).

You will need:

• great customer focus, excellent customer service skills and to enjoy being part of a team
• experience of the Microsoft suite of applications and spreadsheets (essential) and knowledge of databases such as Oracle, Mastergov etc. (desirable), but full training will be given
• the ability to edit webpages.

You can view a full list of requirements in Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

The team

• you will be part of a team who will support you throughout your career.

We will offer you:

• the chance to work in the Transport Strategy Team in an area that is continually growing due to the amount of infrastructure offered to Suffolk
• the opportunity to learn a number of new skills and software packages that will enhance your career prospects within SCC
• a full training programme to assist with your development in this team.

Travel and workplace requirements

• We positively encourage the use of technology to communicate, but on occasions, there may be a requirement for you to travel to locations away from your contractual base, using reasonable and suitable means available to you.
• This role supports hybrid working, a broadly even balance between working from home and working from an office base. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. #LI-Hybrid

For more information

For an informal discussion about this role, please contact Lauren Donald by calling (01473) 260887.

To apply please ensure

• you read the Job and Person Profile (JPP),before you apply for this job
• you upload a copy of your CV (with no name or personal details included) when completing your online application.

Closing date: 11.30pm 5 July 2023
Interview date: 13 July 2023

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.

Benefits include:

• Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• The opportunity to join a large, diverse organisation, with career opportunities across our services
• A supportive culture, underpinned by our WE ASPIRE values
• Access to the Local Government Pension Scheme (LGPS)
• Up to 28 days annual leave entitlement, plus UK bank holidays and two paid volunteering days
• An occupational sick pay scheme
• Learning and development opportunities, including a range of work-based apprenticeships
• Flexible working options, with the right to request flexible working from your first day
• A range of staff networks centred around equality groups
• Plus more

If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (www.Suffolk.gov.uk/careers).