Outpatient Administrator
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Position Overview & Specifications
Outpatient Administrator| Administration | Customer Service | Leeds | 37.5 hours per week | Full time, Permanent | up to £23,000 per annum DOE
Spire Leeds Hospital is looking to recruit an Administrator to join our Outpatient department.
Spire Leeds Hospital is amongst Yorkshire’s largest hospitals offering treatment across over 30 medical specialties including orthopaedic surgery, cardiology, oncology (cancer care) and general surgery. Treating adults and children and part of the award-winning Spire Healthcare group, multi-disciplinary teams provide fast, personalised healthcare.
As Outpatient Admin you will be responsible for providing an efficient Clinic Appointments service to GP's, consultants and patients and by doing so helping to achieve the highest possible standard of care within the Clinic Appointments Office for both private and NHS patients.
Duties and responsibilities
- Provide an efficient clinic appointments service to patients, consultants, secretaries and staff in accordance with departmental procedures
- Deal with telephone communications effectively
- Ensure clinic builds are up-to date in SAP
- Compilation of clinic lists and distribution as required to staff and consultants
- Manual billing processes, including the accurate collection of credit cards
- Experience of face to face customer/patient interaction
- Has excellent Administration skills using different databases and systems (training will be given)
- Exceptional phone manner
- Having previous medical knowledge would be advantageous
- Enthusiastic and energetic professional
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free DBS
- Free Uniform
- Free car park
- Private medical insurance
- Life assurance
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Healthcare Services & Hospitals
Based on transatlantic hiring benchmarks for Outpatient Administrator roles across Spire Healthcare's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Healthcare Services & Hospitals.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £23,000 bracket, including retirement vesting and health parity.
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