Global Team Lead - IT Support

Simon-Kucher is a global consultancy with more than 2,000 employees in 30 countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With 37 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist.

This is an exciting opportunity to lead a global IT support team, consisting of three sub-teams; Incident, Escalation, and Lifecycle/Procurement, working cross border, to ensure alignment and success of business operations.

• Leading a global IT end-user support team, ensuring quality of service remains consistent and leading on resource management within the team
• Work closely with the CTO and IT management team to align on strategic business initiatives, change management and process improvement
• Overseeing multiple workstreams, with effective delegation and clear project management throughout the teams
• Supporting your team effectively across multiple time zones, ensuring connection and a shared culture are created
• Conduct regular team meetings, facilitating a collaborative approach, providing feedback and continuous learning and development
• Preparing reports, budgets and staffing proposals in line with the Global IT strategy
• Responsible for vendor management, ensuring and maintaining high standards are met
• Adhere to and implement company compliance policies, working with the IT compliance team
• Working with other IT groups and suppliers where necessary

• Prior work experience as a global manager in a professional, multi-layered support organisation, with broad and substantial general IT support experience in a corporate environment
• Knowledge of organising processes with ITIL principles and Business Process Modelling Language (BPMN), certifications (ITIL or comparable) are a plus
• Exceptional project management skills and motivation to build high performing teams
• Outstanding communication skills, able to take complex ideas and make them simple and compelling
• A strong desire to work in a fast paced commercially agile environment

• Work within a corporate culture defined by our entrepreneurial spirit, openness, and integrity
• Broaden your perspective with our extensive training curriculum and learning opportunities
• Push your development with support from our holistic feedback and development processes
• Hybrid work, mixing your work location between our London office and the option to remote work for an element of your time
• Enjoy our range of benefits and our focus on your wellbeing

Does this sound like you? Let's connect. Simply press the 'Apply now' button. Your application should include a cover letter defining your fit with the role and your CV.