engineering technician

Service Care Solutions are looking for an IT Infrastructure Technician to work within the Lincolnshire Constabulary.

Location: Lincoln

Job role/responsibility:
IT Infrastructure Technicians will be responsible for providing operational and technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. To analyse, research and evaluate all areas of Airwave, Telephony, PC, Windows operating system(s) including the Windows 10 Evergreen lifecycle, standard/nonstandard software, and peripheral technology to resolve service requests.

• Provide detailed advice and guidance to all users in the effective use of IT systems, products, and services available to them.
• Management of endpoints utilising various technologies including InTune, SCCM, Blackberry UEM, Knox and Azure-based administration.
• Management of the Airwave estate using Radio Manager.
• Management of the Windows 10 OS lifecycle, including application testing, security device control (encryption, data drive access) Feature Release updates.
• Assist with the on-going deployment of VOIP telephony, laptops, mobiles, Mobile Data Terminals, and hardware refresh technology.
• Ensure documentation is current and up to date including asset registers, knowledge base and technical documentation.
• Ensure that systems remain supportable, expandable, fit for purpose, and capable of delivering ongoing business value and benefit.
• Ensure users are kept informed of progress at key stages within their request.
• Takes innovative approaches to problem solving and delivers inventive and creative solutions.
• Provide assistance and technical knowledge to aid the implementation of projects.

Knowledge/experience required:

• Good analytical skills for problem solving.
• Knowledge of Microsoft operating systems and applications (Win10, O365).
• Detailed knowledge of the areas of responsibility e.g., endpoint management.
• Knowledge of network topologies relating to WAN/LAN including TCPIP, Ethernet, etc.
• Knowledge of Microsoft Active Directory inc. Active Directory Security and Distribution Groups, Organisation Units and Group Policy.
• Excellent communication and influencing skills to operate at all levels throughout the organisation.
• Open minded and able to accept and embrace change.
• Full UK driving licence as travel to other sites will be required.

If you are interested in this role or want further discussion, please contact Lewis Ashcroft either via email: lewis.ashcroft@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.