Internet Sales/ Listing Manager

RSPCA NOTTINGHAM & NOTTS BRANCH

JOB DESCRIPTION

JOB TITLE FULL TIME INTERNET SALES MANAGER

CONTRACT PERMANENT (Initial 6mth probationary period)

REPORTING TO BRANCH MANAGER

HOURS 40 HOURS PER WEEK - sickness & holiday cover as required

SALARY & CONDITIONS OF SERVICE £22,443 – As in contract of employment

JOB PURPOSE

To lead and develop the RSPCA Nottingham and Notts Branch eBay operation to ensure that it delivers on profit and customer service. To achieve agreed sales and profit targets by maximising sales and controlling direct eBay expenses. To recruit and train a team of motivated volunteers whilst promoting the work of the RSPCA.

ABOUT THE ROLE

The RSPCA Nottingham and Notts is a self-funding branch of the RSPCA. We work under the guidance of the National RSPCA (England & Wales) but are financially independent and are governed by a voluntary board of trust. The branch assists Inspectors and is responsible for the veterinary care and housing of animals when the RSPCA Radcliffe Animal Centre is full. We currently have a charity shop, the profits from which are used to fund the vital work we do,

The role includes

· Ebay Sales – Maximising income from donated stock listed on eBay ensuring the highest standards of listing, photography and customer service.

· People – Recruit, lead and inspire volunteers when required. Continuously improve and evolve, creating a ‘can do’ team. Develop a supportive, positive culture working in collaboration with other branch staff.

· Resource Management – Maximise available resources to deliver excellent standards whilst achieving targets. Find creative and innovative solutions to drive productivity and efficiency.

· Financial management – Adhere to financial procedures laid down by the Branch Manager to ensure maximum economy of charity resources to achieve the best value for money.

· Health & Safety – Ensure that all health & safety requirements required by law in the working environment are met.

· Security – Maintain security of the working environment, contents and data as required by General Data Protection Regulations (GDPR)

SPECIFIC DUTIES & RESPONSIBILITIES

· Manage the sales of donated goods on eBay and other permitted sales website.

· Ensure a high standard of product listing and photograph all products in an attractive and appealing way including specifically detailing defects/damage.

· Create interesting and accurate products descriptions.

· Organise the purchasing of postage/package materials.

· Manage relationships with distribution, courier and postage providers.

· Undertake day to day administration of and track of eBay.

· Ensure adherence to the distance selling regulations and the branch returns policy.

· Be pro-active in the generation of donated stock, managing stock collections efficiently.

· Work with our Retail Manager in collaboration to ensure the maximum value of an item can be attained.

· Process donated stock to the agreed standards and timescales.

· Use online resources to value and identify stock.

· Manage the arrangement of volunteer rotas to meet the needs of the charity, ensuring the level of volunteers is sufficient to operate an effective charity eBay shop.

· Complete day to day financial management of the eBay and PayPal accounts. Working to meet income/expenditure targets.

· Maintain financial records ensuring monies are banked securely and regularly.

· Bring to the attention of the branch manager any issues or concerns about the eBay shop or budget over runs.

· Make sure all equipment is well maintained and any damage or necessary repairs are reported.

· Ensure health and safety of staff and volunteers in the eBay department. Keep up appropriate standards of cleanliness are maintained.

· Actively promote all branch and society initiatives and campaigns promoting awareness of the charity.

· To be aware of the requirements of the Health and Safety at Work Act (HSWA) 1974

· Be comfortable with working solo (following the branch ‘Lone worker policy’) & also to work alongside our small established team.

· To perform and support with any other relevant duties as required.

This job description may be amended and updated periodically in consultation with the post holder.

Job Type: Full-time

Salary: £22,443.00 per year

Benefits:

• Free parking

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 28/07/2023