Tech Support Engineer - Lithium Batteries and Campervan Electrics
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Position Overview & Specifications
Come and join our fast-growing business at Roamer Batteries! This will be a fun and varied role which would suit an experienced campervan or marine electrician, system designer or tech support engineer.
Roamer is the UKs number one lithium (LiFePO4) leisure battery brand for campervans, boats and houses. Alongside our own brand of batteries, we are also system designer and resellers for Victron Energy products (chargers, inverters etc). Experience and a high degree of working knowledge of lithium batteries and Victron Energy products is essential, although this may be from installing your own campervan electrical system, it doesn't need to be in a professional capacity.
Your job will be to provide first line support to customers who need technical help with the set up, integration and management of their batteries and DC electrical system.
This is a desk based role - you will NOT be expected to work on site. We can therefore offer flexible hours and up to 100% remote working (after initial training period at our office in Leeds City Centre). It would suit someone looking for a permanent office role but could also work for someone looking to work full remote, either from home or while travelling.
What will you be working on?
- Incoming calls and emails from end users and trade installers
- Management of support tickets and repair requests
- Online monitoring and technical support
- Remote commissioning of equipment
- Component specification and quoting
What are we looking for?
The successful candidate will be adept at blending their technical ability, excellent communication skills, and flair for creative problem solving to assist our clients across a wide range of projects and applications.
- Significant technical knowledge of batteries, solar and DC electrics
- Experience installing, commissioning and testing a BESS system
- Ability to explain technical concepts in a simple and easy understand way
- Experience in a startup / SME business
- 3+ years in a technical role in renewable industry
- A passion for travel, adventure and the environment
What is it like to work for Roamer?
- Exciting & fast-growing
- Small & friendly team (currently 8 staff members)
- Adventurous and outdoorsy
- Travel is encouraged
- Please check our instagram @roamervans
What can we offer?
A generous salary, remote working, flexible hours and ongoing training and support. We are a young and friendly team with a passion for travel and adventure. There is no office politics and we foster a friendly, collaborative working atmosphere. Salary is reviewed twice a year.
Other Perks - 20% discount on cafe food and bar drinks, cycle to work / EV salary sacrifice scheme
Job Types: Full-time, Permanent
Salary: From £45,760.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Profit sharing
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Do you have experience and in depth knowledge of lithium (LiFePO4) batteries?
- Have you worked with Victron Energy products before?
- Have you ever designed or installed a DC electrical system in a campervan, boat or house?
Work Location: Hybrid remote in LEEDS
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Tech Support Engineer - Lithium Batteries and Campervan Electrics roles across Roamer's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £45,760 - £45,760 bracket, including retirement vesting and health parity.
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