Head of After Sales - North of England
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Our client is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide - and we are very interested in speaking with you further about your career.
Your role within the business will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.
Role Purpose
- Oversee the Health, Safety and Well-being of the Customer Service team
- Managing an operational and management team to deliver agreed financial and operational targets, customer service levels and defined Customer Service processes
- Ensure the development of direct reports and indirect reports in line with company goals and objectives
Role Responsibilities
- Promote a safety first culture within our business
- Develop, implement and deliver a Customer Service strategy that delivers our financial and customer service expectation
- Coach, mentor and develop the service teams, including new starters.
- Manage a Customer Service region in the delivery of customer service targets
- Liaise with all necessary departments to develop and implement all aspects of our business model
- Report on agreed financial and operational targets in regular performance review meetings.
- Grow the Customer Service business by identifying business opportunities in close conjunction with regional service teams and Sales functions
What We Offer
- 25 days annual leave plus bank holidays
- Discount website which will give you access to 100’s of brands with opportunities for savings and cashback
- Company Pension Scheme: Employer matched contributions of between 5% and 10%
- Private Medical Insurance: Free to all employees as a taxable benefit, with additional option of adding on partners/children at a small cost
- Company car and fuel card
- Company laptop and phone
Role Requirements
- Someone who can demonstrate prior leadership experience, specifically managing and developing managers
- Full valid current driving licence.
Job Type: Full-time
Salary: £72,000.00-£78,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: On the road
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Head of After Sales - North of England roles across Provide Consulting Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £72,000 - £78,000 bracket, including retirement vesting and health parity.
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