Customer Support Executive (Glasgow)

Customer Support | Up to £24k pa | Remote (but a London office if you wish to use it)

Please note the next available start date for this role is 26th June.


Do you live and breathe customer service?
Great. So do we! Our customer support teams are the friendly voice and trusted advisors to our valued customers. While handling a high volume of calls, you'll have the opportunity to make a meaningful impact on their experiences. With your exceptional communication skills and empathetic approach, you'll address their inquiries, offer personalised solutions, and ensure that each interaction leaves a positive impression.
Do you have an inquisitive mind, and thrive on figuring out how things work?
It’s important that our customer support executives have a good understanding of technology. Whether that’s through work experience or their hobbies & interests. Our customers can sometimes call us in a kerfuffle whilst using our technology solutions; whether that's charging their vehicles, using our website/mobile app or with another technology-based issue. Our colleagues patiently guide our customers through troubleshooting processes, providing step-by-step instructions, and offering tips to optimise their experience.
Would you like to work from home?
Working remotely, you'll have the opportunity to deliver outstanding support from the comfort of your own home. You'll be equipped with the necessary tools and training to navigate our systems efficiently, allowing you to focus on what you do best - delivering exceptional customer service and leaving a lasting impression.
Join Pod Point’s Customer Support team!
Here at Pod Point, we're on a mission to put a charge point everywhere you park, revolutionising the future of personal transport. We're a leading provider of electric vehicle charging solutions, and we're looking to grow our customer support team to help us provide a five-star service to our customers.
In this role, you'll be the backbone of our customer experience, tackling a steady stream of calls all day long ensuring that each customer feels valued and heard. You'll provide prompt and accurate information, troubleshoot issues, and offer effective solutions, all while maintaining a positive and professional approach.
Joining our remote team means becoming part of a supportive and inclusive community. We value your unique blend of technical expertise and customer care skills. We'll provide comprehensive training and ongoing support to ensure your success in the role. You'll have the opportunity to make a real impact on our customers' experiences and contribute to our mission; to put an electric vehicle charge point everywhere you park.
If you're passionate about providing exceptional customer care, embracing the benefits of remote working, and want to work for a company with a sustainability mission - we invite you to apply today!
Essential Skills & Experience
Please only apply if you meet the following criteria:

• 2+ years of successfully handling a high volume of customer calls in a contact centre or similar environment.
• Flexibility to work changing shift patterns, which include evenings and weekends.
• Confident in using a variety of different software and the ability to multitask effectively in a high-pressure environment.

Bring all of yourself to work
We're all about celebrating diverse perspectives and experiences, and we wholeheartedly welcome applications from individuals of all backgrounds. We truly believe that it's the unique blend of people that makes a workplace truly amazing!
We're proud to be a Disability Confident Level 1 employer. We understand that everyone has their own way of working, so if you require any adjustments to our recruitment process, just give our fantastic recruitment team a shout. They'll have your back and support you every step of the way.
Just a little heads-up, though – to join our team, you must have the legal right to work in the UK. Oh, and don't worry, we've got your privacy covered too! Any information you share with us will be stored and handled in accordance with Pod Point's Privacy Policy.
So, if you're ready to charge up your career and be part of an electrifying team, apply now and let's make a difference together.

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About Pod Point

‎Pod Point is one of UK's leading providers of electric vehicle charging. Since forming in 2009, we have manufactured and sold over 175,000 charging points across the UK. We've also developed an extensive public network connecting EV drivers with 7,300+ charging bays at locations including Tesco, Lidl and Center Parcs.