IT Support Technician Apprentice

About The Role

PETA Ltd are looking to recruit an IT Support Technician to join a leading design and manufacturer company, based in Hedge End.
PETA are proud to be working with TRUMPF Lasers to support them with the recruitment and training of a new IT Support Technician apprentice. The successful applicant will join the team at their office in Hedge End and work Monday to Friday.

Why choose an apprenticeship with TRUMPF?

• TRUMPF offers an apprentice a unique and exciting opportunity. With the chance to work with and learn from leading IT Consultants this is an opportunity for an IT Technician Apprentice to kickstart their career
• Receive hands-on-the-job training and enjoy the varied, broad range of responsibilities, gaining lots of fantastic experience
• You will get great exposure with lots to learn within this apprenticeship role

If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you

Training to be provided:
As an IT Support Technician Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the team at TRUMPF Lasers combined with 25 days of off the job training at the PETA training centre in Cosham

About the role:
Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties:

• Support will involve giving 1st to 2nd line technical support to end users
• Using the IT Helpdesk system to track and monitor all logged support calls
• Building, fixing and upgrading hardware, including desktops, laptops
• Resolving software and application issues
• Maintaining stock and inventory and working with 3rd party suppliers
• Supporting offsite and international staff in all IT and hardware issue
• Being involved and supporting IT implementation and upgrade projects

Essential skills:
Could this be the ideal role for me? If you are looking to turn your passion for IT into a career, this could be the ideal role for you. Whilst you do not need any formal IT experience, you will need a genuine interest in IT, have an enthusiastic and flexible approach to work, be an excellent team player and have the confidence and ability to solve problems.
You will also need:

• Grade C (4) or above in GCSE mathematics and English Language
• Basic knowledge of Windows, hardware and mobile devices iPads and iPhones
• Self-motivated and keen to develop, with a willingness and desire to learn
• Excellent organisational skills with the ability to prioritise

About Us

TRUMPF Lasers is a leading designer and manufacturer of optical fibre-based lasers for use in materials processing applications in a wide range of industries. TRUMPF Lasers sells its products globally, and has its major business operations, including research and development, manufacturing, and product marketing located in Southampton, UK, with additional sales and customer support locations in Asia and North America.
Benefits:

In return for your hard work as an IT Technician Apprentice, you will be offered a competitive starting salary and a range of benefits including:

• 25 days holiday plus bank holiday
• Buy and sell holiday scheme up to 5 days
• Long service awards at 5,10, 15, 20 and 25 years service
• Vision allowance of £100 towards glasses or eye tests
• Private Medical care
• Company pension: 4.5% ER and EE contribution (option to opt out)
• Many social events, such as Christmas, etc.
• Progression opportunity upon apprenticeship completion

If this sounds like the ideal place for you to start your IT career, APPLY today for the role of IT Technician Apprentice.