Italian Speaking Customer Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
- Great company culture
- Competitive salary
About Our Client
This client is a leading provider of business to business physical, digital and virtual card payment solutions. They are looking for an Italian Speaking Customer Advisor to join their Manchester team on a 12 month basis.
Job Description
Duties of an Italian Speaking Customer Advisor will include:
- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Log all queries and action on Logging Tool
- Chargebacks, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Answer phone calls with set criteria and within parameters set out by the Company
- Updating information on CRM systems
- Ad-hoc duties as and when required
The Successful Applicant
To be successful in this role:
- Previous experience in similar Customer Service role
- Excellent communication skills (written and verbal)
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Self-motivated, organised and can work on own initiative
- Taking "ownership" of problems
What's on Offer
In return, our client can offer:
- 12 month contract
- Great work environment
- Employee discount
- Life insurance
- Private medical insurance
- Wellness programme
- Work from home once training is completed
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Italian Speaking Customer Advisor roles across Page Personnel's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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