Operations Manager - England West

Closing Date: 30/05/2023 Group: Spectrum Group Management Level: Senior Associate Job Type: Permanent Job Description: Please note: The role will close at 00.01 on the 30th of May so please make your application on or before the 29th of May. Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.
Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom. We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others. Team Overview This role sits within Ofcom’s Spectrum Assurance Team. Spectrum is a vital resource used by almost everyone, consumers as well as business and it touches everyone’s life everyday. The team consists of two core elements, the network of field-based Spectrum Engineering Officers and the Spectrum Management Centre (SMC), Ofcom’s 24 hour operations hub. The Spectrum Assurance team is ISO9001 accredited and operates a policy of continuous improvement. Regional teams within Spectrum Assurance not only provide advice, assistance and, where necessary, enforcement to resolve interference issues, it also monitors and proactively investigates improper use of the spectrum, to keep the UK's businesses and consumers 'on the air'. Purpose of the Role The Operations Manager role plays a crucial role in leading a regional team of field-based colleagues, inspiring them to meet Ofcom’s ambition to make communications work for everyone. It forms part of the Spectrum Assurance (SA) management team, helping set direction by collaboratively engaging across and beyond. Ultimately, the way Spectrum is used is constantly evolving, and therefore the role will be instrumental in contributing to meeting not only the team needs, but those of the wider directorate, ensuring that the skilled colleagues and resources in the team are in the best position possible to respond to future challenges. Key Responsibilities

• Develop an understanding of the operational environment
• Accountability for operational effectiveness of the region; providing leadership, support and guidance to team members
• Promote personal development and dedicated coaching to boost careers and performance
• Use data to drive efficient and effective high performance
• Ensure operations carried out are appropriate and cost-effective

• Act as the escalation point for sensitive or complex matters within the region
• Continuously look to improve operational processes and adherence to ISO9001
• Proactive management of geographically dispersed team
• Ability to make a real contribution within the Spectrum Assurance Management Team
• Act as escalation point for sensitive or complex matters within the region
• Ensure regional team milestones and service levels are met or exceeded, take responsibility for developing these to truly reflect the work of the team
• Support the wellbeing, flexibility and inclusion of the regional team into the wider Ofcom culture and ways of working
• Line management of Spectrum Engineering Officers (SEO) and Senior SEOs
• Responsible for regions governance (HR, assets, financial and H&S)
• Project work as required
• Internal and external operational stakeholder management within region

Essential skills, knowledge and experience

• Experience of leading varied and diverse teams, delivering operational excellence
• Ability to work in a fast-paced geographically dispersed environment
• An eye for detail and ability to execute plans first time
• Engaging leader, with ability to be a strong coach and mentor to all colleagues; influencing at all levels
• Strong communicator with the ability to flex approach depending on audience

• Appreciation of and desire to promote Ofcom's values
• Ownership and delivery of performance measures/service levels
• Manage internal/external stakeholder relationships
• Track record of a continuous drive for operational efficiency
• Ability to communicate with colleagues at all levels
• Experience of planning and project management; with the ability to problem solve and conduct analysis

Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly “make communications work for everyone”. Here at Ofcom, our vision is to ensure people are part of an environment when they can truly strive and be themselves, therefore we aim to recruit from the widest pool of candidates possible – irrespective of social background, ethnicity, sexual orientation, gender or disability. We are an organisation that strives to be truly representative of the whole of the UK and our aim is to be an employer of choice for everyone. We champion flexible working and so wherever possible we support flexible working patterns including job shares.
As a Disability Confident employer, we guarantee to interview disabled applicants who meets the minimum selection criteria of the role as outlined in the job specification, if applicants would like to be considered under this scheme. We pride ourselves on ensuring all candidates are treated fairly throughout the application and selection process including making our process as accessible as possible. You can find more information on the scheme here. https://www.ofcom.org.uk/about-ofcom/jobs/disability-confident-scheme

Should you require any adjustments to be made, please do contact us directly at resourcing@ofcom.org.uk or call 0330 912 1378