Switchboard Operator

Applications are invited to join our very busy team of Switchboard. Switchboard deal with a high volume of calls and respond to a range of emergencies including Fire & Cardiac Arrest. Applicants must have excellent communication skills, the ability to deal with staff and members of the public on all levels and the ability to work as part of a team. Keyboard skills are essential. PAS experience would be desirable. Previous experience of working on a busy Hospital switchboard would be advantageous.

For further information please contact: Giovanna Palmer, Switchboard Team Leader, Northumbria House, Cobalt Business Park Tel: 0191 2031201

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS.

Due to the requirement to cover a 24 hour shift pattern there will be occasions where out of hours work is required. Staff are often required to cover a wide range of shifts often at very short notice.

The posts will be based at Cobalt Business Park but the post holder may be required to work at other sites within the Trust.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

• To ensure that all calls to 11 Trust sites are connected to the relevant location in an accurate and timely manner.
• To respond to all emergencies including Cardiac Arrest, Fire, Security and Major Incident etc.
• To ensure that emergency group calls are instigated via the Multitone Bleep System.
• To activate daily testing of all Multitone Systems, ensuring that non responses are followed up and to maintain accurate records.
• To authorise relevant agreed actions in the event of paging system failure and to liaise with the IT Department and outside companies e.g Multitone.
• To receive and respond to All Trust alarms Via the Multitone Alarm System and to activate agreed urgent and emergency procedures and to liaise with relevant Trust personnel.
• To attend to car parking and security issues.
• To maintain and update a wide range of databases and spreadsheets on a daily basis.
• To maintain switchboard and emergency alarm systems in the event of Fire evacuation from Cobalt and to transfer to an alternative site in order to maintain continuity of service.
• To collate and maintain accurate records of Trust on call personnel, tracking information via Trust intranet and email systems.
• To change identity numbers on Multitone pagers and to keep accurate up to date records of all changes and faults.

To provide support and information to Multitone pager users