Works Coordinator

Work Coordinator - TFM

• Salary: Up to £27,018.84 per annum DoE
• Location: Norse Group - 280 Fifers Lane, Norwich, NR6 6EQ
• Hours per week: 40, full-time permanent (8am - 4:30pm, Mon - Fri)

Norse Group are a lead facilities management services provider built on a foundation of joint ventures with Local Government partners. We currently have an exciting new opportunity for a Works Coordinator to join our well-equipped team on Fifers Lane on a full-time, permanent basis.

The Role:

Your role will be to provide a range of administrative services within the assigned contract, supporting the business to ensure a smooth running of the office and services provided. You will focus on works coordination of both planned and reactive requests to include arrangement and closure to required response times. You will therefore be required to:

• Responding to work requests NorseCare, allocating work to the on-site maintenance team, external contractors, or other Norse teams in a timely manner.
• Raising purchase orders for external contractors, receipting of completed works and approval of related invoices.
• Supporting the Facilities Manager in the scheduling of reactive & PPM work for the sub-contractors, ensuring work is effectively allocated according to their skills and the business requirements.
• Providing administrative support in the processing the provision of the required financial information to colleagues for client invoicing.

Out Successful candidate

It is essential that our successful candidate has excellent communication skills both verbal and written, as your daily tasks will include; answering incoming calls, queries and emails from clients, providers and suppliers and responding appropriately.

We are also looking for someone with previous administration experience within a busy office environment along with the following:

• Experience of working in a customer facing role
• Competent in use of Microsoft Office software (Word, Excel, Outlook etc.) and information databases
• Capable of multi-tasking and working to deadlines
• Excellent communication skills both written and verbal.]

Our Offer:

• Competitive salary of £24,421.74 - £27,018.84 per annum DoE
• 28 days annual leave (inclusive of bank holidays)
• Statutory NEST Pension
• Statutory sickness scheme
• Company discounts & benefits

Please read the attached job description and person specification to ensure you meet the criteria for the role before applying.

We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.