Front of House Assistant (Arts Centre)

Join the friendly team delivering front of house services to visitors from welcoming artists and audiences, to assisting on the bar - no two days will be the same! Free on site parking and tickets to our shows and films :-)

Front of House Assistant

Job Description

Post Title: Front of House Assistant

Length of Contract: Permanent

Hours: Full Time

Potential additional hours for holiday cover and special projects

Tues – Sat (42 hours inclusive of breaks:

includes evening work)

Base: Norden Farm Centre for the Arts, Maidenhead

Salary: £22,594 per annum

Reporting to: House Manager / Assistant Bar Manager

Job Summary

Through this role, the successful candidate will develop the skills necessary to deliver a range of events from parties to live shows, a gateway to a future career in event or arts management.

This role supports all front of house activities and includes café bar and duty management shifts. It includes evening (until midnight on occasion) and weekend hours.

Benefits

· Complimentary tickets for performances and films, subject to availability and agent ticket policy

· Discount on meals and drinks in the Norden Farm Café Bar

· Free on-site parking

· Stakeholder pension scheme

Key Responsibilities

• To ensure that all visitors receive excellent customer service

Detailed Job Description

1. Welcome visitors to The Farm including Audiences, Artists, Hirers and Class Attenders.

2. To set up, monitor and develop secondary sales, including merchandise, jewellery cabinets and prize draw

3. Provide daily show reports detailing activity and any issues arising.

4. Open up and close the building (always with at least one other staff member)

5. To deliver fast, efficient ticket sales from the Box Office*

6. To ensure that the foyer and public areas of the building are always kept clean and tidy.

7. To manage print in the building, liaising with the marketing team

8. To re-set rooms on a daily basis. NB This includes moving furniture.

9. To work regular shifts in the café bar, serving customers with drinks and food

10. To work with the House Manager on the delivery of special events, including Markets and New Year’s Eve

11. To deputise for the Licensee in her absence, ensuring strict compliance with all conditions of the building’s Licence and undertaking regular duty management shifts

12. To undertake first aid training and act as one of the venue’s nominated First Aiders

13. To carry out his/her duties with due regard to Norden Farm’s Equal Opportunities Policy and Health and Safety Policy, and to act in accordance with the Data Protection Act

14. Any other duties as may be required as part of the Front of House Assistant role

*Training on Spektrix, our computerised ticketing system will be given.

Person Specification

Essential

Candidates must be able to demonstrate:

· Experience in a customer facing role

· Excellent organisational skills

· Good written and spoken English

· Eye for detail

· Computer literacy including working knowledge of Excel and Word

· Ability to learn new software packages.

· Experience of successfully multi-tasking

• A ‘can-do’, flexible, positive approach to working life.
• A level of fitness necessary to do the job which is fast paced and includes some manual handling

Desirable

· Experience in Sales

· Interest in the Arts

· Experience in opening and closing buildings

Job Type: Full-time

Salary: £11.00 per hour

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Altwood Rd, SL6 4PF: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 30/06/2023
Reference ID: FOH
Expected start date: 11/07/2023