Passenger Services Duty Manager

Join the team ranked "UK and Irish Airport of the Year" at the Travel Industry Awards 2022!

Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations.

The 11th busiest Airport in the UK, passenger numbers have grown by 102% in the last 20 years. In 2019 alone, we welcomed 5.25 million people to our Airport.

About the role

An exciting new opportunity has arisen for a Passenger Services Duty Manager to join our well established Passenger Services Department. The successful applicant will be effectively leading, motivating and developing the department, so as to ensure the effective delivery of all aspects of the departments operation, in line with the variable needs of the business and its customers and business partners.

Duties are not limited to but will include;

• Leading, developing and motivating the Passenger Services department.
• Ensuring that all systems and procedures introduced by the company are effectively implemented and adhered to.
• Identifying individual training and development needs.
• Reporting to the Terminal Manager and Airport Duty Management Team on the management of departmental services and the use of the airports baggage halls and baggage belt system by third parties.
• Overseeing the running of the Passenger Services Control Hub, ensuring that all requests for services are dealt with by the team in a prompt, efficient and customer focused manner.
• Ensuring that all vehicles and equipment are kept clean and tidy and that in so far as is possible, that they remain operational available for safe customer use.
• Working collaboratively with other NIAL departments and business partners as appropriate, in order to deliver a seamless customer experience.
• Ensuring that appropriate health and safety arrangements are adopted that fulfil the requirements of departmental and corporate Safety Management Systems.
  

Who we are looking for

The successful candidate should have:

• Great communication skills.
• The ability to prioritise workload.
• Strong customer service experience.
• Ability to lead, motivate and inspire a team.
• Well organised.

• Free on-site car parking whilst at work
• Generous annual leave entitlement
• Access to contributory pension scheme
• On-site occupational health support
• On-site physiotherapist
• Employee assistance support
• Subsidised private healthcare
• Employee discounts at airport Park & Fly /retail / catering outlets
• Company and Performance related bonus scheme
• Subsidised membership to our on-site gym

Final call for a Passenger Services Duty Manager!

This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.

Newcastle Airport Limited promotes the equality of opportunity.