Branch Member Representative
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Position Overview & Specifications
On behalf of Nationwide Building Society, AMS are seeking a Branch Member Representative for a 14 week contract with the possibility of permanency, working within our Swindon Nationwide Branch.
What you’ll be doing
Temporary Member representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self service tech available in our banking hall. Our members value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.
About you
We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.
Are you someone who really wants to make a difference for our members? You’ll be able to make them feel they are in safe hands and that we can help them. By actively listening, asking skilful questions and learning every day, you’ll be perfectly placed to deliver the right results every time.
You’ll be given plenty of training on our products, services and processes; you just need to be comfortable using digital tools and apps.
Here at Nationwide, we can offer this and so much more...
- £11.87 per hour - £ 21,603.40 per annum
- 35 Hours Per Week - full time
- Monday - Friday 9am-5pm. Saturday 9.30am-1pm with time off in lieu.
- Start date is 26th June 2023
- Primarily a 12 week contract with the potential to go permanent
Benefits:
- Career progression
- Weekly pay
- Employee Referral Scheme
- Employee Wellbeing
- 3 weeks comprehensive training and support plan
If you understand the benefits of working collaboratively within teams then a role here at Nationwide Building Society could be for you. If you feel that this role is for you apply now!
Job Types: Full-time, Temp to perm
Contract length: 12 weeks
Salary: £11.87 per hour
Benefits:
- Referral programme
- Wellness programme
Schedule:
- 8 hour shift
Experience:
- customer service: 1 year (required)
Work Location: In person
Reference ID: Member Representative June23
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Banking & Lending
Based on transatlantic hiring benchmarks for Branch Member Representative roles across Nationwide Building Society's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Banking & Lending.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £12 bracket, including retirement vesting and health parity.
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