AO Administrator Receptionist

Details

Reference number

278518

Salary

£22,758 Per annum (pro rata, part time)

Job grade

Administrative Officer

Contract type

Permanent

Business area

MOD - Strategic Command - Defence Medical Services (DMS)

Type of role

Administration / Corporate Support

Working pattern

Full-time, Job share

Number of jobs available

1

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

RM7050, QEMHC, St Michaels Ave, Tidworth, SP9 7EA

About the job

Job summary

Here at the Defence Primary Healthcare DPHC, we have an inclusive working environment. We are dedicated to providing excellent services to our entitled personnel.

We are looking for friendly, well organised and adaptable individuals to join our team at QEMHC as an AO Administrator Receptionist.

Please note this vacancy is advertised at 37 hours per week. Request to work flexibly or Part Time will be considered, taking into account business needs.

If you think this is the role for you, we'd love to hear from you!

Job description

What will the successful candidate be doing?

As the successful candidate, you will work within the Medical Centre under the supervision of the Office Manager (OM) and the Business Manager (BM). You will also have responsibility for the quality and smooth running of the administrative area of primary healthcare delivery within the Medical Centre. The duties of the post include the timely preparation of notes and statistics for clinics and surgeries and the accurate administration of medical records of Service personnel.

As the successful post holder, you will be required to maintain data on the Defence Medical Information Capability Programme (DMICP) computer system conducting system backups and upgrades, audits and searches of DMICP, as required ensuring that all users are kept up-to-date with the relevant policies and guidelines. You will have a key role in promoting a positive image of the Medical Centre to its patients and other users/visitors.

Person specification

Duties and responsibilities of the role include but are not limited to:

• Maintaining patient and staff confidentiality in accordance with (iaw) the Patient Confidentiality and Staff Confidentiality Protocols. To sign a copy of the former which lists Caldicott Principles; this copy is to be held by the Practice Manager.

• Actioning urgent duties for the Office Manager and Business Manager in their absence to ensure the smooth running of healthcare delivery within the Medical Facility.

• Ensuring all telephone calls are managed appropriately.

• Ensuring DMICP appointment templates are maintained accurately for all clinicians within the Medical and Physiotherapy Department.

• When required, participating in general reception duties including directing enquiries, filing, answering the telephone, mail distribution and booking appointments on DMICP.

For the full list of duties, please see attached terms of reference.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Leadership
• Working Together
• Delivering at Pace

Benefits

• Learning and development tailored to your role
• A culture encouraging inclusion and diversity
• A Civil Service pension
• Free parking
• Access to gym

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this). If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.

The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.

There will be no reimbursement for any travel expenses for the interview.

Requests to work flexibly and/or part time will be considered, taking into account business needs.

This post does not offer any assistance with relocation allowances.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcingteam@mod.gov.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Yvonne Garfield Email : yvonne.garfield798@mod.gov.uk

Recruitment team

Email : dbscivpers-sgdmsresourcing@mod.gov.uk

Further information

Please see the further information document