Customer Care Advisor

About the Role:

Your Coop Travel are looking for a Customer Care Advisor to join our society. We’re a multi-business group operating in Food Retail, Childcare, Funeral-care, Travel, Post Office, Pharmacy and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same!

At Your Coop Travel, you will be part of business that puts people at the heart of everything they do. What makes us different?

The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.

We’re proud to be owned by our members, and we’d love to be owned by you.


As a Customer Care Advisor, you will be:

• Ensure a professional and positive image of the Society is portrayed at all times.
• Adhere to Society security procedures at all times.
• Handle incoming and outgoing telephone calls in a professional and friendly manner.
• Action and collect additional payments for booking ancillaries
• Action any flight/accommodation changes received from suppliers liaising with customers & colleagues
• Ensure issues & queries prior to departure are resolved promptly. Escalate to Customer Care Team Leader where necessary
• Action customer cancellations quoting the correct charges in relation to the company/supplier terms and conditions
• Advise clearly the procedure to follow if a customer wishes to make a complaint

Full Time: 37.5 hours per week

About You:

To be a successful candidate for this role you will need:

• Previous customer service or administration experience
• Competent computer skills

Why Join Us?

You may be thinking what makes Your Coop Travel unique? Why should I join? Here are three reasons why you should join the society!

1. Community – We believe in helping each other out colleagues and communities alike
2. Culture – We have a flexible and unique working culture where everyone has the platform to voice how we can do better
3. Opportunity – We pride ourselves on the foundation that everyone should have the ability to grow and prosper

Joining us means you will be part of something amazing and it also means you will have access to lots of great benefits including:

• 10% Coop Discount (20% every payday weekend on food)
• Coop Exclusive Discounts (Who doesn’t love a discount)
• 22 Days Annual Leave (Because we all need a break)
• Coop Society Membership (Because we want to know how we can do better)
• 3 Days a Year for Volunteering Hours (Now more than ever we need to support one another)
• GroceryAid Colleague Support (Because sometimes we all need a helping hand)
• Refer a Friend Reward Scheme (We want everyone to shout how a business should be run)
• Training and Development Opportunities (Because everyone can be themselves)

We welcome applications from sectors not limited to but including retail, hospitality, and logistics so if you are looking to bring the sunshine back to travel, we would love for you to join our fantastic team!