Customer Service Agent

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance to company policies and procedures at all times

Candidate requirements

• Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer

• Always ensure safety and Security is never compromised.
• Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.
• Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed.
• You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.
• Collect excess baggage and any other ancillary revenue the airline generates through airline systems, ensuring Menzies cash handling process for card payments is adhered to.
• Board customers onto flights whilst complying with safety and security procedures.
• Marshall Customers onto and off aircraft in a safe, secure and efficient manner.
• Follow procedures for passengers with regards to the acceptance of Dangerous Goods.
• Ensure that check-in, bag drop and gates are open and closed on time to achieve on time performance.
• You will promote a professional image at all times You will lead the FOH team and ensure safe, on-time departures for all airline customers.
• Selling and changing of tickets for Stobart Air when required.
• General lounge functions of welcoming guests and dealing with passengers queries/upgrades.
• Be able to consistently deliver the highest possible customer service at all times.

Qualifications and Experience

• Good verbal communication.
• A full 5 year work/unemployment/education history.
• Valid Passport
• Proof of National Insurance
• Proof of address
• Criminal Record Check and Airside Security Clearance

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.