IT Helpdesk Support
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Position Overview & Specifications
IT Helpdesk Support
We are looking to recruit an IT Helpdesk Support colleague to join our Head Office IT Team on a Full-Time basis to mainly cover our IT Helpdesk Support function.
Hours of work
Generally, Monday to Friday 9.00am until 5.00pm with 45 minutes unpaid for lunch (36.25 hours per week). However, a degree of flexibility will be required towards working hours to meet the needs of the IT Department and wider business.
Job summary
Working as part of our IT Department the post holder will have the responsibility of providing end to end IT Helpdesk support, analysing calls for assistance, providing support and query resolution while using various in-house systems to provide a meaningful response. The role will be wide and varied in order to support the IT department meeting deadlines and requests for assistance or other information.
Person Profile
The successful applicant will have good results at higher grades and also gained relevant IT qualifications from further education.
Previous experience of working in an IT Department, especially on an IT Helpdesk, would be an advantage but in any event training will be given to the successful applicant.
Candidates must work to a high level of accuracy and attention to detail, have excellent communication skills and be competent in, the use and understanding of, computerised systems.
Applicants must be able to prove they can build exceptional customer/supplier/stakeholder relations, be well presented and show a positive desire to make a contribution to the IT Department.
What can we offer you?
- Salary of £22,000
- 35 days annual leave
- FREE travel across our network (including Edinburgh Trams) with your Ridacard
- 90% discounted travel for a friend or family member
- Health Cash Plan and Employee Assistance Programme
- Employee benefits, discounts and rewards
- Free on-site parking
Applications close on Monday 26th June 2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Taxi & Car Services
Based on transatlantic hiring benchmarks for IT Helpdesk Support roles across Lothian Buses's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Taxi & Car Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £22,000 bracket, including retirement vesting and health parity.
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