Lead UX/CX

Overview: Lead UX/CX Lookers Head Office Manchester - Hybrid working Contract type: Permanent, Full time Salary: £45,000 to £50,000 Hours: Monday to Friday Are you are an experienced UX/CX professional looking for your next challenge with a company that has made significant investment in IT to bolster continued growth? At Lookers, we’re striving to make buying and selling vehicles online intuitive, simple and best in class. The opportunity to lead our UX discipline will require you to advocate, implement and share your knowledge of design thinking best practice throughout the digital team. Reporting to our very experienced Head of Application & Development, John Richardson, you will be joining a great team of around 10 people who are on this journey of delivering a first class service to both the company and our customers. Responsibilities:

• Advocate, implement and share your knowledge of design thinking best practice throughout the digital team.
• Actively collaborate with colleagues, both in and out the digital team throughout discovery and iterative optimisation streams. This will include, but not limited to, planning and facilitating workshops, strategically forming data driven hypotheses and testing concepts.
• Understand how and when to use qual and quant data to drive design decisions.
• Continuously discover, define and share our user’s core needs, pain points, behaviours and values throughout Lookers.
• Plan and scope all design deliverables and rituals.
• Support the Product Owner and key stakeholders in shaping the immediate and future user experience of our products.

Qualifications: As our Lead UX Designer, you will be experienced in working in a professional, B2C, agile environment, working closely and driving collaboration between cross-functional teams. A great skill of yours will be to have a high level of self-motivation and enthusiasm for the UX discipline alongside having a proven user-centred design experience and detailed knowledge of UX methodology and practices not forgetting the excellent facilitation skills and proven track record or planning and running effective workshops. About us: Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for? Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.