Complaints Advisor

Details

Reference number

288935

Salary

£23,473 - £26,099

Job grade

Other

Contract type

Permanent

Type of role

Contact Centre

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

2

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Coventry

About the job

Job summary

For almost 50 years we’ve been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence.

Further information about the LGSCO can be found at www.lgo.org.uk.

Job description

To act as the first point of contact for complainants. To receive and process information on the telephone or in writing from members of the public who wish to make a complaint or have an enquiry about making a complaint and, where appropriate, record sufficient information to progress a complaint to the assessment stage.

Person specification

Further information including the job description, person specification and application form are available at www.lgo.org.uk/vacancies.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options including flexitime and hybrid working between home and office
• A culture encouraging inclusion and diversity
• A Local Government Pension Scheme
• 23 days holiday (rising by 3 days with 5 years service), plus bank holidays and 3 holidays set to during the Christmas holiday period

See the attached job pack below for more details and www.lgo.org.uk/vacancies.

Things you need to know

Selection process details

Short listed candidates will be invited to take an online verbal reasoning assessment. Invitations and full instructions will be sent to you by our external consultant, Capita Resourcing, during the period Monday 19 June to Sunday 25 June.

If successful, interviews will be held on Tuesday 4 July 2023.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : HR.Recruitment@lgo.org.uk Email : HR.Recruitment@lgo.org.uk

Recruitment team

Email : HR.Recruitment@lgo.org.uk

Follow link to apply

www.lgo.org.uk/vacancies