Service Delivery Manager

• Branch/Department: Technology Corporate Run
• Location: Head Office - Sovereign Street (Leeds)
• Contract Type: Permanent
• Salary: Circa £50,000 + Bonus
• Vacancy Working Pattern: Hybrid working model and flexible working patterns considered
• Hours per week: 35

What do we offer you?

We have a hybrid working model, where you can work 60% from home, with the rest of your time being flexibly based at our brand new, sustainable head office in Leeds city centre, just 5 minutes' walk from the train station.

We offer a competitive rewards package including:

• A generous colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus holiday purchase scheme
• Colleague Mortgage Scheme – capped at 5% until 28 February 2025 with no fees
• Development opportunities
• Volunteering days

Our friendly, supportive culture will help you be the best you can be — now and in the future.

About the role

We are currently looking to recruit a Service Delivery Manager who is passionate about making a difference in a fast paced service management role, coordinating activities across a range of business and technical areas.

This varied and exciting role involves coordinating, managing and governing delivery of our technical services that support our colleagues and members. This includes service performance review and reporting, identifying and championing service improvements, and ownership and support of the Society's Incident, Problem and associated processes.

The role includes Major Incident management, coordinating resolution activities and delivering communications to stakeholders across the Society.

What will you bring to the role?

Experience of managing multiple stakeholders in complex, high pressure situations

• You are an experienced Service Delivery Management professional
• Can demonstrate a process driven acumen
• Excellent ‘soft skills'.
• You understand major ITIL processes & ideally ITIL certified.
• You have major incident management experience.

Why choose Leeds Building Society?

Our business is centred around community, people and society. We're embarking on an exciting period of growth and transformation and have ambitious plans, which are guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members.

Our colleagues are at the heart of everything we do and we're extremely proud of our three-star Best Companies accreditation in 2022. This is the highest rating and recognises our ‘world-class' levels of engagement.

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.