Service Engineer- City of London
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
- Maintenance Technician’s role is to perform all the service operations on site, according to the service contract requirements, the company policies and the KONE processes. In some area, mainly depending on the legislation, the work rules (if applicable), Job Description
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Customer relationship management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
- Accountable for equipment safety and performance
- Accountable for managing the site environment during service operations
- Accountable for identifying site risk, and communicate them to his supervisor
- Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
- Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them
Service operations
- Accountable for the end-users and the site safety
- Accountable for the safe working environment
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
- Responsible for effectively planning his workload, in conjunction with the service supervisor
- Accountable for raising sales lead to his supervisor
- Accountable for very precise and timely back reporting of the work done according to the process
- Responsible for submitting time sheets based on the execution
- Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
- Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor
- Responsible for regular update of his supervisor on all relevant information
- Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
- May be required to give training/coaching to persons nominated by the supervisor
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Commercial Equipment Services
Based on transatlantic hiring benchmarks for Service Engineer- City of London roles across Kone's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Commercial Equipment Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,875 - £43,661 bracket, including retirement vesting and health parity.
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