Front of House

Do you want to turn your passion into your profession?

Are you a fitness enthusiast who loves interacting with people? Do you have exceptional customer service skills and a passion for creating a welcoming and positive atmosphere? We are hiring Front-of-House on behalf of our clients and play a vital role in providing an outstanding experience for their gym members.

The Responsibilities:

• Greet and welcome members and guests with a friendly and professional demeanour.
• Provide exceptional customer service by addressing inquiries, providing information about gym facilities, and assisting with membership inquiries.
• Maintain a clean and organised front desk area, including managing operational standards, maintaining inventory, and restocking supplies.
• Conduct facility tours for potential new members and provide information on gym services and membership options.
• Process member check-ins, handle membership payments, and maintain accurate records using the company database or system.
• Assist in coordinating group fitness classes, ensuring smooth class transitions, and maintaining an up-to-date schedule.
• Respond promptly to member concerns, requests, and feedback, ensuring their needs are met and issues are resolved efficiently.
• Collaborate with other team members to maintain a positive and energetic environment throughout the gym.

The Applicant

• Excellent Communication Skills
• Customer Service Oriented
• Professionalism
• Problem-Solving Abilities
• Multitasking and Organisation
• Patience and Empathy
• Adaptability
• Product and Service Knowledge
• Positive Attitude
• Team Player