Customer Success Manager - Email Marketing

Are you new to marketing and looking to kick-start your career? Or a Customer Success Manager looking for a new challenge? We are looking for creative and talented individuals to join our team of email marketing experts.

Working in our Customer Success Team, you’ll be managing the creation of high-quality email marketing campaigns for our wide variety of clients, including national and international brands such as: Vax, Vision Direct, Cocomelon, Motability and Ninja Warrior. We’re a dynamic team, constantly adapting, improving and pushing the boundaries of what’s possible in email.

At Jarrang, one of our core principles is that we do what we say we’re going to do, when we say we’re going to do it. Do you share our view of the world? If so, read on

What does a day at Jarrang look like?

• Liaising with clients and colleagues to create and manage project plans
• Brief and manage effective email marketing campaigns based on client requirements, working closely with the Design & Development team
• Quality assurance and ‘pre-flight’ checking of email campaigns to ensure the highest quality output
• Develop effective client relationships by providing excellent customer service and insightful recommendations
• Create strategic account plans to identify and escalate account risks, therefore driving retention and expansion of an allocated client portfolio

Our Ideal Candidate:

• Has strong communication and relationship building skills
• Excellent attention to detail
• Strong presentation skills
• Is able to effectively manage multiple projects and conflicting priorities with ease. Has excellent time management skills
• Dedicated to maximising client performance with eagerness to learn and receive feedback
• Has strong commercial acumen

Skills that will be considered as a plus:

• Experience with GSuite, ClickUp ,Hubspot and /Salesforce marketing cloud

We’d love you to have previous experience in email marketing, but don’t worry if you haven’t as we’ll teach you everything you need to know.

BENEFITS

The salary is negotiable based on experience alongside a host of other benefits, including:

– 25 days’ holiday, plus an additional day for each year you’re with us, up to 30 days (plus public holidays)

– Performance bonus worth up to an additional £1000 annually

– Medical insurance, Life insurance and benefits package

– Opportunities for growth, including training and certification

– Regular team activities: weekly quizzes, monthly lunches and drinks, and team building days

– Collaborate with National and International brands

– As a small, niche agency, you’ll see the impact of your work on a daily basis

Interested? – here’s what we’d like you to do next:

Does working at Jarrang sound like the perfect match for you? Please send your CV accompanied by a cover letter or an email that emphasises your experience and skills as the most suitable candidate for the position at : hello@jarrang.com

Jarrang is an Equal Opportunities employer and committed to diversity and inclusion in the workplace.

Job Type: Full-time

Salary: £23,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Yearly bonus

Work Location: Hybrid remote in Falmouth, TR11 3XA