RESERVATIONS AGENT

Summary

Just some of the benefits you will enjoy as a Reservations Agent

• 12 complimentary hotel nights a year across Hyatt Hotels

• Discounted hotel stays across Hyatt not just for you but also your friends and family

• Free meals at our colleague restaurant

• 50% discount when you dine as a guest at selected Hyatt Hotels

• Uniform provided and laundered complimentary

• Holiday allowance increasing with length of service

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About the role:

Reporting into the Reservations Manager, the role involves day-to-day management of the hotels reservations, to co-ordinate and maximise all enquiries and bookings. You will be responsible for guest reservations ensuring all details are accurately inputted and communicated by phone, email and in person.

Some of the key tasks include but are not limited to:

• Utilise our in-house booking system to manage reservations, provide written confirmation

• Manage guests reservations, ensuring that their needs and wants are met to the highest standards

• Give details of hotel facilities and pricing information

• Upsell other areas of the hotel

• Ensure expectations are set correctly, in advance of the guest’s stay.

• Assisting the Revenue Manager with agreed daily tasks

• Assisting with group bookings where directed

• Ensure daily reservations checks are completed

• Follow up on payments and cancellation charges

• General administration tasks

About you:

Ideally you have already gained work experience in the same or similar role, preferably within a prestigious hotel environment.

You will preferably have at least 1 years’ experience in a similar role, and most importantly be eager to develop yourself to grow personally and professionally integrating a caring team in a vibrant, fun and growing company!

You will have the following key skills:

• Excellent communication skills with both clients and colleagues

• Positive and friendly attitude with a passion for customer service

• Highly organised with a strong eye for detail

• Enthusiastic approach with the desire to exceed guests expectations

This role is a full time role and you must be flexible to work at least 2 weekends per month as part of your shift patterns and if you are a dynamic, sociable and talented that is looking to join a fun and vibrant team, then we would like to meet you.

About Hyatt Regency and Hyatt House Manchester

Hyatt Regency and Hyatt House Manchester is two world class hotels in one building with 328 rooms. Hyatt Regency is an inviting upscale hotel featuring beautiful rooms and suites, an exclusive Regency Club Lounge as well as a high-spec gym plus conferencing, meeting and business facilities. Whereas Hyatt House Manchester offers modern suites, fully equipped kitchens and complimentary laundry facilities making it a luxurious, yet true, home-from-home experience.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the Hyatt family which has 1100 hotels in over 70 countries and is recognised as a UK Great Place to Work Company!

Next steps: Apply today for this Reservations Agent role and start your journey with Hyatt Hotels!