Contact Centre Worker - Nottingham
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Position Overview & Specifications
Are you passionate about outcomes for children and their families?
Here is your chance to be part of our services supporting separated families.
We have multiple roles available as below to support our new and expanding service delivery
Roles: Supervised Contact Workers
Location: NOTTINGHAM
Contract type: Permanent
Hours: Sessional
Closing date : 28/07/23
About Children’s Links
This is an exciting opportunity to join our team and progress your career with a national charity that have been providing amazing services to children and families since 1993.
Children’s Links is a progressive and innovative national charity that works with children, young people, families, communities and other children’s sector professionals to improve the quality of children’s life experiences and ensure that they can achieve their full potential.
About the Roles
We are seeking additional staff to deliver on our service that support children to spend time with the parent they do not live with. The role involves observing contact between children and families.
Most sessions will be at weekends but there needs to be flexibility within the week and at evenings to suit the needs of the families.
Please familiarise yourself with the full job descriptions for this post by visiting our website www.childrenslinks.org.ukbefore applying.
In return for your commitment we offer the opportunity to join an open, supportive and tight knit organisation. Our fantastic work stems from our caring, family culture, which is at the heart of everything we do. We are an ambitious, inclusive team where voices are heard.
“This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.”
An enhanced DBS will be required
Children’s Links recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect, regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.
Job Type: Zero hours contract
Salary: From £10.93 per hour
Schedule:
- Every weekend
- Weekend availability
Ability to commute/relocate:
- Nottingham, Nottinghamshire: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- NVQ level 2 in childcare or social care (required)
Work Location: In person
Application deadline: 28/07/2023
Reference ID: CL-359-23
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Contact Centre Worker - Nottingham roles across hr@childrenslinks.org.uk's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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