Apprentice Travel Consultant

Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines.

Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivalled choice, exceptional quality and value for money.

Our retail department continues to go from strength to strength and we are now in a position to recruit a highly motivated and dedicated apprentice to join the Retail Travel Sales team in our Norwich Airport branch. This is a rare and exciting opportunity for an apprentice to develop their skills further and make a real difference to our customer base.

As an Apprentice Travel Consultant, you will have a fantastic opportunity to learn and grow with a team of supportive individuals who are professionals and have a passion for the industry. This position is a unique and exciting opportunity allowing an apprentice to gain knowledge and experience in the travel industry.

This is an Apprenticeship; the successful candidate will work towards the Travel Consultant Level 3 qualification which has an estimated course duration of 18 – 24 months. This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.

Are you motivated by delivering exceptional customer service?
Are you passionate about travel?
Do you embrace change and love to solve problems?
Do you regularly go above and beyond to improve the customer journey?

As the successful candidate you will generate sales of all Retail Travel products to our ever-growing list of clients providing a specialised travel service that's tailor-made to customer's requirements in line with our mission, statement and values.

Reporting to the Branch Manager your duties will include:

• Liaising with customers in branch, and via telephone in regards to queries and bookings
• Meeting branch and individual sales targets
• Offering the customer a high level of customer care – adhering to service standards
• Contributing in teams discussions and presenting new ideas to improve sales
• To assist with arranging events and customer evening
• General office administration.

This is a full time position based at our Travel Norwich Airport branch (Norwich Airport, Amsterdam Way, Norwich, NR6 6JA.) Working 35 Hours per week (Monday - Saturday 9:00am-5:00pm, Saturday work will be on a rota and when a Saturday is worked you will have a day off in the week.)

This role will involve a minimum amount of lone working to cover for short periods of time, including over the lunch break period.

Attached to this advert you will find a detailed Job Profile and an overview of the staff benefits we offer.

Fred. Olsen Travel always projects a professional image to its clients. Due to the working environment of this role, you will need to be highly flexible and able to carry out your work with confidence at all times.

Our values are:

Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.