AOG/Customer Service Specialist - 4on 4off Days
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Position Overview & Specifications
The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with sales colleagues and equally as important, ensuring that our Operational Care Centres (OCCs) have all of the necessary information (including systematic information) to be able to execute on our customers behalf.
The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via Customer Care systems.
Your Responsibilities
Pro-actively advise and consult Customers to ensure satisfaction.
Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint.
Document, investigate and conduct root cause analysis on any deviations.
Customs activity (examples T1 creation and discharge)
Manage tasks through Business Process Automation tools (BPA) and all related features.
Inclusion and transfer of customer requirements into systems (including sold rates and other agreements) for accurate cost control.
Field Complaint Calls, and provide problem resolution in alignment with stakeholders
Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure
Your Skills And Experiences
Strong customer service orientation
Ability to communicate effectively.
Problem solving skills.
Ability to work on own initiative and as part of a team.
Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines.
Perseverance and resistant to challenge
Cope with change and embrace new technologies, demonstrate change management mind-set
Ability to communicate effectively with an approachable nature.
Fantastic benefits GBP32-35k
4on 4off -7am to 7pm
Please send your CV to kellie.buckley@firstchoiceuk.com
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for AOG/Customer Service Specialist - 4on 4off Days roles across First Choice Staff's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £32,000 - £35,000 bracket, including retirement vesting and health parity.
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