Position Overview & Specifications

Duties/Responsibilities

An exciting opportunity has arisen to join our team in Berkshire as a Customer Service Administration Apprentice working 0730-1630 (1615 on Friday) / 0800-1700 (1645 on Friday) Job Purpose The Customer Service Administrator Apprentice will be responsible for the delivery of administrative duties for the account; including but not limited to:
  • Helpdesk services
  • Health, Safety & Assurance
  • CAFM administration
  • Finance administration
  • General office administration
  • Planning support
  • Technical admin support
Complete administration duties for the contract including but not limited to:
  • Proactive liaison with your client points of contact including the provision of work order updates on a regular basis; providing an excellent customer experience at every interaction
  • Proactive liaison with your task manager including the provision of task updates on a regular basis
  • Superuser responsibilities on all relevant IT packages including but not limited to
  • AMS, JDE (IFS), Meridian, SharePoint, SACVM, Smartsheet
  • Maintaining competency in technical administration and planning duties and fulfilling these duties as and when required
  • Ensuring you are multi-skilled in all administrative duties
  • Close out any customer complaints with Line managers guidance
  • Completing duties in compliance to contract SLAs and KPIs
  • Ensuring up-to-date training on the systems and processes by attending training courses or by self-taught modules.
  • Ensuring compliance to key contract processes relating to your role such as document management, CAFM Management etc
  • Be willing and able to complete any duty or reasonable request your line manager asks of you.

Person Specification

  • Experience in a customer facing administration role preferable
  • A strong working knowledge and competence of MS Office applications
  • Proactive and self-driven nature
  • Experience with CAFM systems (preferable but not essential)
  • Excellent self-organisational skills
  • Must be able to achieve and maintain UK Security Clearance status
  • Excellent level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English.
  • Ability to provide a high standard of support in administrative principles, including the ability to implement systems and processes and to pro-actively resolve problems.
  • To work well as part of a team
Other Factors
  • Must obtain and maintain required level of security clearance

Benefits

  • Site Allowances of up to £4,000 per annum on certain roles
  • Overtime available – Mon-Fri = flat rate. Sat/Sun = x1.5.
  • 9 day fortnight – 26 days extra leave per year
  • Professional training – HV AP, Pressure AP, Confined Spaces AP
  • Stable employer with long-term prospects on the contract
  • Real Living Wage Employer
  • Employee Assistance Programme
  • Bike To Work Scheme
  • Various Rewards & Recognition Awards
  • Holiday Buy Scheme
  • Occupational Health
  • Discount Shopping & Gym
  • Childcare Scheme
  • Extensive Learning & Development
  • Industry leading Maternity & Paternity Policies
  • x11 RoSPA Awards for Health & Safety achievements in 2022
  • Order of Distinction Award for our Aldermaston account team (for 15 consecutive Gold Awards)