Operations Support Manager
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Position Overview & Specifications
Operations Support Manager
Ipswich/hybrid
£45,000 - £52,000
As an Operations Support Manager you will be part of the wider Operations Management team with responsibility for supporting the development and implementation of the Operations delivery plan.
About the role
You will be responsible for collaborating with stakeholders across the business to prioritise and manage an operational business improvement plan of work. As an ambassador of Operational Excellence (4E) you will be responsible for delivering and embedding a number of improvement initiatives to support the development of Customer Operations business plans and strategy, including establishing a clear communication pathway for employees.
About you
Experience working in a customer service function with interpersonal, communication and influencing skills is a must for this role. You should have exposure to financial performance measures and targets, and performance management techniques. You’ll feel confident challenging decisions, be able to work with autonomy, and be adaptable and open to change.
About Drax
Drax Group is a UK-based renewable energy company engaged in renewable power generation, the production of sustainable biomass and the sale of renewable electricity to businesses, playing a vital role in helping change the way we generate, supply and use energy.
At Drax we’re at our best when we help each other achieve the things that are important to each of us. We are committed to our employees career goals, supporting self-development in the role and wider business
We embrace hybrid working and this role requires 2-3 days per week in the Ipswich office.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Energy & Utilities
Based on transatlantic hiring benchmarks for Operations Support Manager roles across Drax Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Energy & Utilities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £29,400 - £46,408 bracket, including retirement vesting and health parity.
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