Audio Visual Specialist

We’re Dojo Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on here. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast. The Team: The Workplace Technology Specialist (wts) team is responsible for the delivery of a responsive, effective and timely IT service to all employees of Dojo by devising and implementing operational processes and procedures in order to provide reliable and available IT service at all times.
The role: Working alongside the WTS teams, the Audio-Visual (AV) Support Specialist will provide technical support for audio and visual equipment used in a variety of settings, including conferences, meetings, presentations, and events across all our offices. The AV Support Specialist will be responsible for troubleshooting technical issues, setting up equipment, and ensuring that all audio and visual components are operating smoothly.
Key Responsibilities:

• Install, configure, and maintain audio-visual equipment such as projectors, microphones, speakers, video conferencing systems, and other related hardware and software.
• Set up and test audio-visual equipment prior to events to ensure they are in proper working order.
• Provide technical support during events and meetings, troubleshooting issues that may arise, and ensuring smooth operation of all equipment.
• Collaborate with event planners, clients, and other stakeholders to ensure the audio-visual needs of each event are met.
• Keep up to date with the latest audio-visual technology trends and equipment advancements.
• Maintain an inventory of audio-visual equipment and supplies and ensure that all equipment is stored and maintained properly.
• Train users on the proper operation of audio-visual equipment and provide technical assistance as needed.
• Travel to other offices (Belfast, Bristol, Dublin, and Hull) to assist with events where necessary.
• Able to maintain a positive “Can Do” Attitude.
• Ability to prioritise works to increase efficiency and reduce downtime
• Be hands-on and assist the WTS team with BAU IT support where required.

Requirements:

• Proven experience working with audio-visual equipment in a technical support or similar role.
• Strong knowledge of audio-visual equipment and software, including projectors, microphones, sound systems, video conferencing systems, and related hardware and software.
• Excellent troubleshooting and problem-solving skills.
• Ability to work effectively in a team environment and collaborate with other stakeholders.
• Strong communication and interpersonal skills.
• Be committed and self-motivated, with very good organisational skills
• Must be physically capable of setting up and moving audio-visual equipment.

Certs:

• Crestron DMC-E-4K - The Crestron Digital Certified Engineer, highly desirable but not essential.

Our values At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed. Creating a more diverse, equitable and inclusive Dojo Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo. Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you. We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process. Find out more about our benefits and what it’s like to work at Dojo at https://www.dojo.careers. #LI-Hybrid