Match Day Steward and SIA Steward

This is a casual role, we are looking for staff to work with us from Aug 2023.

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than a century of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

Crystal Palace F.C. is recruiting for Matchday Stewards and SIA Stewards! If you have experience in or are passionate about customer service we want to hear from you! You will be well presented, engaging and committed to meeting and safeguarding all guests of our stadium. You are approachable, hardworking and enjoy helping others with a smile. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers visiting Selhurst Park stadium.

Our matchdays are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 5-5.5 hours depending on the game.

You will be responsible for:

• The safe access and comfort of spectators visiting the stadium
• Identifying and reporting any incident, occurrence or hazard among spectators and report to as supervisor
• Ensuring that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium

You will have…

• A can do attitude and be prepared to help the team
• Immaculate grooming standards and overall appearance
• Excellent interpersonal skills and be polite and courteous
• An NVQ2 in Spectator Safety (or are registered to start the course)
• An SIA License (required for SIA Stewarding role)

You are…

• Engaging and easy to talk to
• Always look for ways to improve
• Mature and ab le to handle situations calmly and insightfully

What you’ll get in return…

• Competitive salary – London Living Wage
• High level of responsibility from day one!
• Social events such as end of season barbeque and Christmas Party

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustments

If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk. We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be subject to any relevant security checks as required.

Job Types: Part-time, Temporary contract, Zero hours contract

Salary: £11.95-£12.90 per hour

Schedule:

• 8 hour shift
• Day shift
• Overtime
• Weekend availability

Application question(s):

• Are you over 18? (mandatory for this role)

Work authorisation:

• United Kingdom (required)

Work Location: In person