Global Credit Controller

Description

A Little Bit About Us:

Credence is part of the Certn family, a growing global technology company, we are reinventing the way organizations build Trust in People with technology and AI-backed background checks.

We are proud to share that we were named one of Canada’s Companies- to-Watch in Deloitte’s Technology Fast 50TM Awards. With our global growth we are on track to become one of Canada’s fastest-growing start-ups.

Who are we?
We are football players, DIY creators, spicy-food lovers, karaoke lovers, wine connoisseurs, and so much more! We are a global team of 400+ people living the dream and looking for more team members to level us up.
If you are excited about working with a group that values accountability, working synergistically with one another, being inclusive of different perspectives, and approaching all solutions and problems with compassion and empathy - we want to hear from you!
The Opportunity:
We are looking for a Global Credit Controller to join our Accounting team!
In this role, we are seeking an exceptional individual who can seamlessly navigate remote work while also fostering collaborative relationships with our teams in the UK and North America. As a Global Credit Controller, you will play a vital role in ensuring the financial stability and success of our organization, working closely with senior accountants from both regions.

As our Global Credit Controller, you will...

• Create and manage appropriate reports from NetSuite to identify potential debt issues and work proactively to collect outstanding monies as efficiently as possible
• Issue monthly statements to clients
• Create a debt collection plan to minimise outstanding debt
• Regularly communicate via telephone and other methods with Clients to deal with Client queries and resolve issues preventing payment and obtaining payment in a timely fashion
• Agree and negotiate terms or payment plans with Clients where appropriate
• Monitoring & tracking of collections in a very proactive manner, as well as contacting specific customers as needed by resolving collection issues
• Implementation of new processes and controls related to invoicing, credit memos and collection
• Organisation and management of customer credit application process
• Providing customer service regarding collection issues, resolving client discrepancies and short payments, customer reconciliations and processing credit memos
• Work with Debt Collection Agency ensuring that the correct processes are adhered to when referring a client to the agency
• Manage and monitor accounts sent to the debt collection agency to assess likelihood of recovery of monies and speedy reporting of issues
• Work with other colleagues in the Finance Team to share information about levels of debt and actions being taken, reporting in a timely fashion
• Work with internal stakeholders outside of the Finance Team, in particular Sales regarding customer accounts and to agree processes for dealing with debtors regarding overdue accounts, putting accounts on hold where appropriate
• Work with the Sales Ledger Clerk to ensure that all incoming monies are appropriately reconciled
• Work with the Finance team to support the end of month and end of year accounting processes
• Be able to cover for the Sales Ledger Clerk in their absence
• Undertake ad hoc projects on an ongoing basis
• Produce and support monthly AR analysis to the leadership team while proactively suggesting resolution solution of accounts
• Maintain confidentiality and follow all data protection and information security rules and guidelines when processing information about candidates, clients, external parties and staff

We are hoping you will bring...

• Minimum of 2 years of experience in collections/accounts receivable or credit control.
• Excellent verbal and written English communication skills.
• Ability to work independently, take ownership of tasks, and meet deadlines.
• Strong self-learning capabilities to adapt to evolving credit control practices and industry trends.
• Proficiency in using spreadsheets, such as Microsoft Excel or Google Docs, for data analysis and reporting.
• Excellent interpersonal skills to build positive relationships with customers and internal stakeholders.
• Experience supporting the implementation of credit control processes or systems.
• Experience in credit control or collections on a global or international scale is a bonus.

Benefits Include:

• 20 days holidays plus bank holidays (Rising with service)
• Share options
• Company pension scheme contribution of 4%
• Private Medical Insurance
• Life Assurance
• Critical illness cover
• Dental cover

Does this role sound like it was made for you, yet you don’t check every box?

We value diversity in our teams’ experience. Whatever your background, experience, ethnicity, physical ability, sexual orientation, race, and gender is, we want to hear from you! We are dedicated to fostering an inclusive and diverse environment for all employees from all walks of life. One of our corporate goals is to build an environment that will be the best place for you to work and spend your time. To accomplish that, we know we need to develop a diverse team where everyone feels included and where a variety of voices are heard.

*If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you*
We’re changing the way background checks are done. Easily manage your entire screening process- from customizing packages, paying for only what you need, and tracking status updates – with Certn’s powerful all-in-one platform and proprietary API.

About Credence

Credence is one of the longest established companies in the background screening industry, with a senior management team that similarly has a long history of working in the international background check market.
Our client base includes organisations throughout Europe, the Middle East, the US, Asia and Australia and we service a wide range of industries including financial services, industrial, oil & gas, business services, consulting, property management, education and IT related. As a background screening company, this is the experience we rely on to provide excellent service to clients – no matter the field.
Due to the nature of our clients we have extensive experience in obtaining references throughout the world.