Entry Level - IT Support Engineer
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Looking to start a career in IT?
As an IT Support Engineer, you would be joining Sipcom, our fast-growing telecommunications and digital transformation organisation. Acquired by the Content+Cloud group in 2021, the company is going from strength to strength and is looking to expand further.
In this diverse role you can expect to be involved in several aspects of our support service, including:
- Responsibility for answering calls and responding to tickets
- Ticket logging, monitoring alerts
- Undertaking first line fixes
- Appropriately escalating issues to 2nd and 3rd line support as required
Full training and development plans exist for those wanting to specialise or upskill, making this a fantastic opportunity if you want to develop in this field.
No prior IT Support Desk experience is required for this role. If you have it, that’s great, but the important attributes we are looking for are:
- Great interpersonal skills
- An aptitude to learn
Please note this role will require you to work a shift-pattern, provisional schedule below.
- 12-hour shifts
- Day Shifts - 4 days on, 4 days off
- Night Shifts - 4 nights on, 4 nights off
Please note weekday shifts need to be worked within the office. Weekend and any night shifts can be worked from home
Day shifts will be done from within the Cardiff office. Night and weekend shifts can be done at home.
Hit the apply button to easily share your details with us and we promise to respond quickly.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for Entry Level - IT Support Engineer roles across Content+Cloud's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,000 - £29,336 bracket, including retirement vesting and health parity.
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