Operations Manager

• We're currently recruiting a dedicated Operations Manager and to ensure the smooth running of operations in Dartford and Gravesham NHS Trust and Kent and Medway NHS and Social Care Partnership Trust. This is a full-time role, contracted to 40 hours per week.

  As an Operations Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond.

  The purpose of this role is to develop and lead a team of Support Services Managers within the contract to provide exceptional service to our clients. The services include portering, security, domestics, switchboard and catering. The Operations Manager will also be the first point of contact for the client and contractual relationships ensuring compliance and company policies are adhered to and commercial objectives are achieved.

• Reporting into the onsite Contract Director
• Development of strategic client relationships
• Drive patient satisfaction scores for all service streams
• Manage KPI’s
• Direct management and leadership of departmental managers
• Ensure team are coached, developed and supported to achieve targets
• Own and manage budget
• Ensure all policies and procedures are adhered to at all times

Operations Manager - Darent Valley Hospital

up to £55000 per annum dependent on experience

40 hours per week

27 days annual leave plus bank holidays

Our ideal Operations Manager will have:

• Leadership – proven track record of strong leadership and change management
• Client Management – experience of managing challenging clients
• Corporate Alignment – Aligns resources to the business
• Results Orientation – Improves performance
• Responding to Customers – Understands underlying concerns
• Integrity – Acts on values when it is not easy to do so
• Working Together for the Business – Promotes team effectiveness
• Holding Others Accountable – Monitors performance
• Strong Communication – creates a site communication strategy

Essential

• Senior management experience in Soft Facilities Management
• Senior management experience leading and inspiring operational teams to deliver results
• Led the implementation of change programmes to deliver operational benefits
• Experience of working within brand guidelines to deliver results
• Experience in highly commercial and price sensitive markets
• Excellent communication and presentation skills
• Fully conversant with current Health and Safety and food safety regulation.
• Experience on application of risk management, analysis and reduction

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• To help with the cost of living crisis throughout this winter, Compass will be providing a free meal or equivalent Subsidy while working
• All team members eligible are entitled to a 50% discount at their place of work. Team members are able to take advantage of this discount at the following retail brands operated by Compass Group: Costa, Deli Marche, Amigo and Baguette Co, to name a few.
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.