Service Desk Advisor (Ref 23-041)
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Position Overview & Specifications
Post: Service Desk Advisor
Salary: Scale 3 - £21,432 - £22,677
Hours: 37 hours per week
Contract Type: Permanent
Location: St Marks House, Thornaby, Stockton-on-Tees (with flexibility for some home working once fully trained in post)
Applications are invited for the post of Service Desk Advisor, Business Support, based at St Mark’s House in Thornaby.
Communications skills are key for this role so if you are confident in taking a range of calls and queries, and possess a customer focused approach, this job could be for you. As a Service Desk Advisor you will be the first point of contact for the officers and staff within Cleveland police for queries ranging from forgotten passwords to accommodation bookings.
You will need to be organised and methodical, ensuring job tickets are logged and resolved appropriately. Queries will be varied with some being more complex than others so we are seeking candidates who take ownership and where necessary identify any issues and escalate any required service improvements to the Service Desk Team Leader.
Candidates must have excellent IT skills, with the ability to learn new systems quickly. You will need to work to deadlines, ensuring that you prioritise appropriately whilst also working with a high degree of accuracy.
Although not essential it would be advantageous if you have previous administrative experience or have worked in a call centre.
Please click here for the job description.
If you would like to discuss the role further please contact Ani See on 01642 301343 / 07867892615.
Please click here to view further information and benefits on working for Cleveland Police.
If you are interested in applying for this role please progress your application via the link. Application forms should be completed no later than 23:55 on the specified closing date.
Cleveland Police is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. All appointments will be made on merit.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Service Desk Advisor (Ref 23-041) roles across Cleveland Police's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,432 - £22,677 bracket, including retirement vesting and health parity.
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