Head of Business Enablement and Customer Support

Employer: Chief Operating Office

Job number: SOJ14793

Closing date: 06-Jun-2023

Post requires 5 years residency: Yes

Post requires Criminal Records Bureau (CRB) clearance: Yes - Standard

Contract type: Permanent

Full time or part time: Full Time

Term time only: No

Working hours: 37 Hours per Week

Shift details: n/a

Salary: 96656 - 106769 GBP per year

Job summary

Modernisation and Digital is at the heart of transforming the Government of Jersey. We are focussed on helping citizens and service users to have efficient and effective access to the digital services provided across government, improving the citizen and user experience, operational efficiency, and outcomes associated with the purpose of public services.

As the Head of Business Enablement and Customer Support, you will ensure that corporate, strategic and departmental business initiatives are delivered and supported to deliver the overall Government objectives. Your teams are essential in ensuring that our business is enabled to effectively deliver services to our citizens. They provide front line IT support services and are integral in working with the business to develop the digital strategy of the organisation to meet the strategic and operational needs of the Government of Jersey.

The Head of Business Enablement and Customer Support is part of the Departmental Leadership Team and will represent Modernisation and Digital with other Senior Leaders and Political Figures internally and externally to the Government. They will drive the delivery of the Strategic Framework and the Digital Vision for the Government of Jersey and so need to have demonstrable experience of building strong relationships becoming a trusted partner and instilling confidence in the ability of teams to deliver. The ability to act as a strategic thinker and operational leader as the same person delivering a customer first attitude across Modernisation and Digital will be essential, along with a proven track record in environment where balancing political judgement with highly technical and complex information.

We want to celebrate the value that Modernisation and Digital (M&D) can bring to the organisation and you will be key in measuring that value and telling our story. Joining our team will give you a role where you have a real sense of purpose supporting key departments and services in the running of the island.

M&D is a learning organisation, we'll give you the time and space and support to develop in the role. Like technology, we know that our team is always changing and developing.

For an informal discussion, and to answer any questions, please contact resourcing@gov.je.

As an inclusive employer we will create opportunities for flexible working to attract and retain talent which reflects the diversity of the communities we serve. We welcome applications for working flexible hours, part-time working and job sharing.